So I had to return some hand tools today.
First experience: $80 Craftsman 3/8" drive torque wrench that I've had for years. I broke off the 3/8th" drive part thru my sheer strength. I walk in to SEARS and hold up the tool. The guy behind the counter looks, grabs it, and goes to the wrench section. Keep in mind no words have exchanged. He hands me a new one. I say "thanks". He works the computer and gives a receipt. I'm out the door in 4 minutes.
Second experience: $25 Husky Pro 3/8" drive socket wrench that I've had for months. The teeth inside were messed up. I walk to HOME DEPOT Return counter. The lady has to ask if they do tool exchange (the answer is yes). They send me to find a replacement tool. Can't find it. They tell me to go find a guy from the area. He can't find it. They say you're SOL (Shit Outta Luck). I ask for the ASM (Assistant Store Manager). He sweatily looks at the same section I and Chuck the tools guy already looked at. I asked, can I just get something comparable? He says sure, after some more sweating. He tells me a story about how SEARS always exchanged tools for him in the past, even though he left them in the rain. He has to find another manager so that I can get the "replacement tool" that's crappier. They mess around with the computer I finally exit the store in 30 minutes. :frustrated2:
Buy Hand tools from SEARS. It's like buying for life. Unless you lose it. Then you're just SOL.